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| Service Option | Description |
|---|---|
| Break-Fix | If you are in need of repair, our Technical Support team will perform remote diagnostics and issue a quote for the estimated cost of repair. Upon completion of the repair, an invoice will be issued for the actual costs incurred. |
| Preventative Maintenance (PM) |
Includes regular visits by a trained instrument specialist for instrument maintenance and verification. The instrument specialist will help identify issues with your system and advise you if your instrument needs upgrades or replacement parts. |
| Warranty |
Includes all labor and services required for the diagnosis and repair of your instrument, should issues arise. Covers costs associated for repairs such as replacement parts, workmanship in mechanical or electrical parts, components or assemblies. Covers shipping/travel charges required during repair. A temporary replacement unit is provided, if required, for the duration of the repair for applicable instruments. |
| IQ/OQ/IPV |
Includes visit by a trained instrument specialist to perform Installation Qualification, Operation Qualification and Instrument Performance Verification. The instrument specialist will help identify issues with your system and advise you if your instrument needs upgrades or replacement parts. Includes audit-quality report with detailed information on instrument performance for your records and for presenting to your regulatory body. |
| Product | Catalog # | |||
|---|---|---|---|---|
| RoboSep™‑S | RoboSep™‑16 | RoboSep™-C | STEMvision™ | |
| 1-Year Warranty | 21200 | 23200 | 500-0050 | 22201 |
| Preventative Maintenance Visit (for an instrument without an active Warranty) | 21203 | 23203 | 500-0052 | 22202 |
| 1-Year Warranty with 1 Preventative Maintenance Visit | 21202 | 23202 | 500-0051 | 22203 |
| Additional Preventative Maintenance Visit (for an instrument on an active Warranty) | 21209 | 23209 | 500-0053 | 22209 |
| IQ/OQ/IPV | 21206 | - | 500-0054 | 22206 |
| IQ/OQ/IPV and Preventative Maintenance Visit | 21210 | - | - | 22207 |
| IQ/OQ/IPV plus 1-Year Warranty and Preventative Maintenance Visit | 21211 | - | - | 22208 |
Our software development team regularly releases new updates for instruments. The latest software versions are below.
Please read release notes carefully before deciding to download new installer and upgrade your instrument.
Watch a series of videos that provide an overview on how to use and maintain your RoboSep™-S.
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